Refund & Cancellation Policy
At Rachna, our goal is to deliver a seamless and engaging interactive storytelling experience. Since our content is digital and instantly accessible, all purchases are final and non-refundable once an order is placed.
Order Cancellation
Once a transaction is completed—whether for purchasing coins or unlocking stories—it cannot be cancelled, modified, or reversed. All orders are considered final.
Refund Policy
As a general rule, no refunds will be issued under normal circumstances.
However, in rare and exceptional cases—such as accidental purchases where none of the purchased credits (coins) have been used—you may be eligible for a refund, at the sole discretion of Rasengan Technologies Pvt. Ltd.
To request a refund, please email us with the following:
- Transaction details (Payment ID, date, and amount)
- Reason for the refund request
- Confirmation/proof that no coins have been used
Send your request to:
riddhiman@rachna.liveOur team will review and respond within 24–48 working hours.
Refund Processing
If your request is approved, the amount will be refunded to your original payment method within 7–12 working days, depending on your bank or payment provider.
Contact Us
Have questions about this policy or need help with your purchase?
Reach out at: riddhiman@rachna.live
Thank you for being part of the Rachna universe.
Your story is just beginning.